Digital change is sweeping across nearly every industry, accelerated by the pandemic. Construction has long been viewed as slow to change and at the back of the queue in terms of technological innovation, reinforced by age-old problems of contract issues and inefficiencies.

But as our latest Support Services Insights research shows, there are pockets of change and expertise in the supply chain, especially if we consider the Equipment Hire space.

A number of players operate a B2C and B2B model alongside each other. Success in the B2C world requires rapid innovation in customer interaction and service extending into fulfilment and the back office. Progress and lessons that can then be applied in the B2B world.